Reflection Guitars - Terms and Conditions
1. Introduction
Welcome to Reflection Guitars. These terms and conditions govern the services provided by Reflection Guitars. By engaging our services, you agree to these terms and conditions.
2. Services Offered
Reflection Guitars offers repair, maintenance, and modification services for guitars and related musical instruments. All services will be performed based on the customer’s request and the condition of the instrument.
3. Estimates and Pricing
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All prices are subject to change based on the extent of the repair or modification required.
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An initial estimate will be provided after inspecting the instrument. The estimate is subject to revision upon further inspection or during the repair process.
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If additional work is necessary, Reflection Guitars will contact you for approval before proceeding.
4. Payment Terms
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Payment is due upon completion of the service, unless otherwise agreed upon in writing.
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We accept cash, credit/debit cards, and other specified payment methods.
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A deposit may be required for certain services or special orders.
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A non-refundable $25 bench fee will be assessed for inspection of the instrument. If the customer agrees to move forward with repairs, this bench fee is deducted from the invoice total.
5. Turnaround Time
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Estimated turnaround time will be provided at the time of drop-off. This is an estimate only, and delays may occur due to parts availability or other unforeseen circumstances.
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Customers will be notified of any significant delays.
6. Customer Responsibility
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Customers must disclose any pre-existing conditions or issues with the instrument at the time of service.
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Reflection Guitars is not responsible for any damage resulting from undisclosed conditions or issues.
7. Warranty, Liability, and Accidental Damage
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Reflection Guitars provides a 2 week warranty on all repair services. Warranty on parts from the manufacturer will follow the manufacturer's guarantee, parts supplied by the customer are not covered by warranty. This warranty does not cover damage caused by misuse, neglect, or further modification by the customer or third parties.
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Accidental Damage: In the unlikely event of accidental damage to your instrument while it is in our possession, Reflection Guitars' liability is limited to the current market value of the instrument. In such cases, Reflection Guitars reserves the first right to repair any damage at no additional cost to the customer. If a repair is not possible or agreed upon, compensation will be provided up to the value of the instrument at the time of damage.
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Reflection Guitars is not liable for any indirect, incidental, or consequential damages arising from the repair or modification of the instrument.
8. Collection of Instruments
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Customers must collect their instrument within 30 days of being notified of the completion of the service. Instruments not collected within this period may incur storage fees.
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Instruments not collected within 90 days of the completion notice may be considered abandoned and may be sold or otherwise disposed of to recover costs.
9. Privacy Policy
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Reflection Guitars respects your privacy. Personal information collected during the service process will be used solely for the purpose of providing our services and will not be shared with third parties without your consent, except as required by law.
10. Dispute Resolution
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Any disputes arising out of these terms and conditions or the services provided by Reflection Guitars shall be resolved through good faith negotiation. If a resolution cannot be reached, the dispute may be settled in accordance with the laws of [Your State/Country].
11. Amendments
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Reflection Guitars reserves the right to amend these terms and conditions at any time. Customers will be notified of any significant changes.
12. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
Reflection Guitars LLC
27657 Garrett St.,
Bonita Springs, FL